Refund Policy for Cross. Colour. Play.
Digital Products
As a provider of digital products, Cross. Colour. Play. does not offer refunds on purchases of downloadable or printable items. Due to the nature of digital goods, once a purchase is made and the product is downloaded or accessed, it is non-refundable.
Customer Support
However, we value customer satisfaction and are committed to addressing any issues or concerns you may encounter. If you experience any difficulties with your purchased digital product or have inquiries, please contact us at info@crosscolourplay.co.za. Our dedicated support team will strive to assist you promptly and find a satisfactory resolution.
Exceptional Circumstances
In exceptional cases where a refund may be considered due to extenuating circumstances or technical issues preventing proper access to the purchased product, please reach out to our customer support team via email. Each case will be reviewed individually, and decisions regarding refunds will be made at our discretion.
Contact Us
For any questions or concerns regarding our refund policy or purchased digital products, please contact us at info@crosscolourplay.co.za.
This policy outlines the standard approach regarding refunds for digital products sold by Cross. Colour. Play. while leaving room for exceptional circumstances to be reviewed on a case-by-case basis. Always ensure this policy aligns with legal requirements and accurately reflects the practices of your business.